Help Center
Troubleshooting
Diagnose sign-in, sync, file, email, meeting, AI, Skill, and system health problems.
Check Evane system healthThe public health page summarizes registered platform checks without requiring access to a workspace.Meeting Bot cannot join or status is delayedMeeting automation spans the Evane scheduler, Attendee, the meeting provider, webhooks, and reconciliation.Resolve 401, 403, 404, and 422 errorsEvane API errors describe different failure classes.Troubleshoot AI runs, quotas, and model availabilityAI runs can fail before a model call, during provider execution, or while saving the result.Troubleshoot email deliverySaving a Message and sending an email are different operations.Troubleshoot file open, download, and delete errorsFirst identify the file source.Troubleshoot missing real-time updatesDiagnose why changes from another account are not reaching open Evane lists, details, Proposals, notifications, or Meetings in real time.Troubleshoot missing Skill templates and generated filesA document-producing Skill needs an enabled definition and a real attached file. Naming a filename in its text is not the same as a File attached.Troubleshoot SharePoint connection and syncA SharePoint connection has two separate parts: Microsoft authorization and Evane synchronization.Troubleshoot sign-in and session errorsSign-in depends on a completed authentication challenge and a browser session cookie.Troubleshoot workspace or project loading“Backend unreachable” means the product could not complete the API requests needed to restore your workspaces.
